FIVE TIPS FOR BETTER AUTO |
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(NAPSI)-One of the worst failures that can happen when you drive into an auto-repair facility is a failure to communicate. The following tips from the National Institute for Automotive Service Excellence (ASE) should help when you bring your car to the repair shop. • Be prepared to describe the symptoms. Carry a written list of the symptoms that you can give to the service manager or technician. • Note when the problem first occurred, whether it is constant or periodic, happens when the engine is cold or warmed up, at all speeds, during braking, etc. • Resist the temptation to suggest a specific course of repair; let the technician diagnose and recommend a remedy. • Ask as many questions as you need. Do not be embarrassed to request everyday definitions for unfamiliar terms. • Before you leave, be sure you understand shop policies regarding labor rates, diagnostic fees, guarantees and acceptable methods of payment. ASE-certified technicians wear blue and white ASE shoulder insignia and carry credentials listing their exact area(s) of certification. For car care tips, visit www.ase.com. Repairs go a lot smoother when you can describe what's wrong. |
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