Not When Companies Make A CommitmentToIt (NAPSA)—Inthe battle to keep up with the hectic pace of modern life, good service—orservice atall in some cases—is usually thefirst casualty. When was the last time you got something repaired in 24 hours without paying a premium? The service economy that many tout as the new direction, is in many cases noservice at all. Telephone answering services makeit difficult to resolve issues. We bag our groceries. We pump ourgas. We long for days when service was a priority, when money bought more than a product. People living in apartment communi- ties aren’t immuneto the need for better service. In fact, they expect it on a higher level than homeowners because convenience is a major reason they choose apartmentliving. While many renters don’t get someof the essential services they deserve, one companyis determined to bring customer service back to what it once was—an integral part of how people should be treated. The largest owner and operator of apartments in the nation— Apartment Investment and Management Company (AIMCO)— makes customer service a top priority. Customerservice is a big part of the company’s product. As part of its service pledge at communities across the country: All residents receive a guar- antee that a service technician will respond within 24 hoursof a call. All residents receive a pledge in writing from their apartment management of quality customer service, a clean community and The community manager and concierge stand ready to help residents at this AIMCO apartment community near Chicago, exemplifying the company’s commitmentto service. zero tolerance for criminal activity in exchange for the resident’s pledge to be a good neighbor. Residents who wish to move can move to another apartment community owned by the company with no additional cost. Directors of service quality ensure that each apartment community meets these important expectations. These commitmentsare carried out in every AIMCO community, even though amenities in apartments across the countrydiffer. They speak to the core reasons many individuals choose apartmentliving. “We know our residents lead fast paced lives and they need a living environment that is stable and hassle free. That’s why we’ve instituted these basic promises and safeguards,” said Victoria Blanton, AIMCO Vice President of Sales. “Good resident service is always at the forefront of our minds.” To learn more about the company or to locate a property in 47 states, visit: www.aimco.com.
