People looking to buy or sell their home can get help from a real estate companythat’s received J.D. Power’s highest customer satisfaction ranking, based on thousandsof responses,three yearsin a row. (NAPSA)—Whether you’re ready to buy your first new home, sell your empty nest or anywhere in between, it’s good to know you have a top real estate brand at your side. One wayto tell is how well the organization is ranked for customersatisfaction. Satisfaction Study Shows Making that easier is the annual J.D. Power 2016 Home Buyer/Seller Satisfaction Study. J.D. Power is a global marketing information services company with quality and satisfaction measurements based on responses from millions of consumers annually. The company provides customer satisfaction insights and solutions, performance improvement advice and social media access. Now, Century 21 Real Estate has been awarded the “Highest Overall Satisfaction for FirstTime Home Buyers, First-Time HomeSellers, Repeat Home Sellers, and Repeat Home Buyers (Tied in 2016) among National Full Service Real Estate Firms,” from among five real estate companies, three years in a row. Individual experiences may vary but the award was based on 5,837 total responses and measured the perceptions and experiences of customers who bought and/or sold a home between March 2015 and April 2016 and were surveyed February-April 2016. You can learn more about it at jdpower.com. In fact, for satisfaction in the first-time home-buying experience, the brand achieved the highest score in the agent/salesperson and packageof additional services study factors within its segment. For satisfaction in the first-time home-selling experience and repeat home-selling segments, the brand achieved the highest score in the agent/salesperson; closing process; real estate company mar- keting; real estate companyoffice; and a package of additional services per each segment. “Sweeping the J.D. Power 2016 Home Buyer/Seller Satisfaction Study three years in a row demonstrates that the combination of our broker and agent-centric value proposition and a focus on delivering the highest standards of quality service has kept the brand and its System members front and center with today’s home-buyers and sellers. It is consistently their real estate company of choice,” said Rick Davidson, president and chief executive officer of Century 21 Real Estate LLC. “What a great way to celebrate the brand’s 45year anniversary.” Century 21 Real Estate LLC first revolutionized real estate with the introduction to the industry of the franchisor-franchisee modelin 1971. Today, it’s the most recognized namein real estate as chosen by consumersfrom list of agencies (in a 2016 Millward Brown Ad Study) and committed to making a difference in people’s lives by delivering to market innovative tools and technologies, marketing support. Learn More For further facts and tips, or to list or view a homefor sale, go to www.century21.com.
