& aye@ IAC) ve we wy B ee $mall'B a (|B yet Boe tng bit Seti an Mgwm aa = g A sAMESS': a WA yee ih Ns Cooking Up 20 Years Of Franchise nS (NAPSA)—Therecipe for a successful franchise often includes a service that saves a customer moneyin a unique way. For exam- ple, for over 20 years, one of the nation’s leading kitchen remodeling service companies has been breathing new life into wood in homes and businesses. Winner of Entrepreneur magazine’s No. 1 remodeling franchise company for 19 years, Kitchen Tune-Upis a national franchise system specializing in cabinet refacing, redooring, new kitchen cabinets and theoriginal one-day Tune-Up. The ownerof a cabinet distributorship, Dave Haglund, founded the company in 1986. While in a customer’s home, he noticed that the kitchen was starting to look a little run-down but did not need to be entirely replaced. The result was an idea for a remodeling company. Haglund began franchising the business in 1988. In this familyowned companythat prides itself on whatit calls a “familylike culture,” franchisees recently showed their appreciation by honoring the founder and his wife with a twoweek cruise to Norway. The company’s commitment to customer service is built around whatit calls eight “trustpoints”: * guaranteed estimates * guaranteed work workersarrive on time the work area is cleaned daily * messages are returned in 24 hours * they strive for harmony with the customer’s daily routine * customers are told what workerswill do before they doit The founder of a leading kitchen- remodeling franchise was recently honored by franchise ownerswith a trip to Norway. franchise owners listen carefully, tell it straight and keep their promises. These trustpoints are what set their customer service apart from other remodeling franchise operations. The companyalso prides itself on being ecofriendly. By retaining kitchen cabinets, renewing and reconditioning the wood or by replacing doors and drawer fronts instead of the entire box, the com- pany says that consumers eliminate crowding of the country’s landfills and it conserves natural resources. The Website explains that the company’s Tune-Up service is a preservation-friendly process. The cabinets are left intact, so no major waste is produced, yet the original woodis restored to a likenew luster and appearance. In redooring or refacing, the main boxes are left in place while just the doors and drawer fronts are replaced, so major waste is also avoided and resources are saved. To learn more, visit www. kitchentuneup.com.
