(NAPSA)—Havinga relationship with a reliable repair shop is critical for most car owners. That’s why newsthat a shop is closing—whether due to the owner’s retirement or the economy—canbe traumatic. If you are trying to find a new shop, here are sometips on how to select one you can trust, courtesy of the experts at the Car Care Council: *Does the business provide a written estimate? The business should complete a written estimate and request your signature prior to starting any repairs on yourcar. * Does the business offer a warranty? Most auto repair businesses offer a warranty on parts and labor and the warrantyis usually in writing or posted in the waiting area. *Is the shop and customer waiting area clean and organized? Cleanliness and organization are signs of a well-run business. Are customers greeted and treated in a friendly and respectful manner? Many auto repair businesses excel in the area of customer service and satisfaction. A simple phonecall to the shop to inquire about their services can give you a glimpse of how they treat customers. *Does the business have its credentials on display, such as @ membership in the Better Busi- ness Bureau (BBB), certification through the National Institute for Automotive Service Excellence (ASE) and membership in various trade associations? Credentials and affiliations are indicators of professionalism and the management’s commitment to training and education. *Does the business havea list of satisfied customers or references thatit is willing to give you? Satisfied customers and recommendations from family, friends and neighborsare helpful in finding a good shop. Manyauto repair facilities also have company Web sites that are worth checking out, as they often include testimonials and additional information about the business. According to Rich White, executive director, Car Care Council, “Because a vehicle is the secondbiggest investment for most car owners, they want it serviced by someone they trust. It makes sense to take the timeto select a new auto repair facility that will take the best care of their investment.” The Council’s Web site features a “Find a Shop” locator to help motorists find a repair shop. To learn more or to find a shop using the locator, visit the Web site at www.carcare.org/carcare_location.
