Ask Six Simple Questions To Select The Right Auto Repair Shop (NAPSA)—By asking six simple questions, you may bebetter able to identify the right auto repair shop to properly care for one ofyour most valuableassets, your car. What To Ask 1.Does the business employ ASE-certified technicians? Credentials andaffiliations are indicators of professionalism and the management's commitmentto training and education. 2.1s the shop and customer wait- ing area clean and organized? Clean- liness and organization are signs of a well-run business. 3. Are customers It may payto find outa few facts before youlet anyone work on your treated in a friendly and respectful car. manner? Many auto repair businesses greeted and excel in the area of customer service andsatisfaction. A simple phonecall to the shop to inquire abouttheir services can give you a glimpse of howtheytreat customers. A. Doesthe businessprovidea written estimate? Thebusiness should complete a written estimate and request your signature priorto starting any repairs on your car. 5. Does the business offer a warranty? Mostauto repair businesses offer a warranty on parts andlabor and the warranty is usually in writing or posted in the waiting area. 6.Does the business have list of satisfied customers or references that it is willing to give you?Satisfied cus- tomers and recommendations from family, friends and neighbors are helpful in finding a good shop. Many auto repairfacilities also have company web- sites that are worth checkingoutas they often include testimonials and additional information aboutthe business. “A vehicle is a major purchase for most people, so it makes sense to take the timeto select an autorepairfacility thatwill take the best care ofthat investment,’said Rich White, executive direc- tor of the nonprofit Car Care Council. “Being an informedauto care consumer means not only learning about your vehicle andits service needs, but also thefacility that will make the repairs.” A Car Care Council video,titled “Auto Service and Repair: Whatto Expect?pro- vides valuable information on such topics as whatto expectat the shop and covers thereal truth about consumerrights and the manufacturer's warranty. ‘The Car Care Councilis the source of informationfor the “Be Car Care Aware” consumer education campaign promot- ing the benefits of regular vehicle care, maintenance andrepair to consumers. Learn More ‘To ordera free copyofthe popular “Car Care Guide; visit the council's consumer education website at www.carcare.org.
