Site Answers Questions For Banking Customers (NAPSA)—There’s good news for people who want help answering questions or voicing concerns about their bank. A new Website is dedicated to assisting consumers. While targeted to national bank customers, HelpWithMy- PNASO)UNH ONS Customers of National Banks Start Hore Get Answers Bank.gov answers many questions commonto all banking consumers, helps consumers identify who regulates their financial institution, and provides useful information about contacting regulators of institutions other than national banks. The site presents information in straightforward, easy-to-use terms in a simple question-andanswer format. Topics include credit cards, interest rates, check cashing, late payments, mortgages andothers. A project of the Office of the Comptroller of the Currency (OCC), it also provides guidance on how bank customers who need additional assistance can contact the OCC’s Customer Assistance Group, what to include in their complaint, and what they should expect. The content on thesite is based on the thousandsof calls made to the OCC’s Customer Assistance Group each year. According to Comptroller of the Currency John C. Dugan, “Our goal was to build a site that makesit easier for people to get answers and submit concerns about their bank, because we are committed to ensur- A new Website has been created that’s dedicated to providing answers and assistance to National Bank customers. ing fair access to financial services and equal treatment for national bank customers.” Said Dugan, “The OCC will continue to enhance HelpWithMyBank.gov with information and features. It is my hope that we can work with other financial regulators to expand this effort to customersofall financial institutions.” The OCC charters, regulates and supervises all national banks. It also supervises the federal branches and agencies of foreign banks. Its Customer Assistance Group was created to answer questions, offer guidance, and assist consumersin resolving complaints about national banks and their subsidiaries. To learn more, visit www.helpwithmybank.govor call (800) 6136743, Monday through Friday, 8:00 a.m. to 8:00 p.m., Eastern Time.
